Biman cuts down baggage delivery time to 20 minutes | daily-sun.com

Biman cuts down baggage delivery time to 20 minutes

    18th May, 2017 10:51:49 printer

Biman Bangladesh Airlines has reduced the baggage delivery time to 20 minutes from 1 hour addressing a protracted passengers complaint by introducing at Hazrat Shahjalal International Airport (HSIA)a system called Red Cap, a mechanism used in major international airports across the globe.
"The Redcap system entrusts a particular person with the task of ground handling of an aircraft from its arrival to departure including that of the passenger luggage," Biman's Customer Service Director Atique Sobhan told BSS on Thursday.
He added previously there were lack of coordination between personnel overseeing aircraft traffic management, luggage handlers and transport operators largely causing the delay in luggage delivery system.

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